Careers

Opportunities

Our mission is simple: deliver businesses leading edge solutions to improve efficiency, ensure operational stability, and promote long term success. We strive to provide our customers with the highest quality technology services available.

We have high standards for our employees; we pride ourselves on our technical proficiency, respect for our clients, and tenacity. When you join RoseTech, you’ll be surrounded by a community of tech-driven minds.

Does this sound good to you? Are you ready for the challenge? Please send your resume and cover letter.

Technical Support Representative

Location

This position allows you to work from home! However, as on-site services may be required, it is recommended that you live in the Palestine / Tyler TX Area.

Responsibilities

Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.

Job Duties

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.

Requirements

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Minimum 1 year of Windows desktop administration experience required, to include but not limited to:
    • Operating system installation and configuration.
    • Basic networking in an Active Directory environment

We are the preferred technology partner of East Texas

Join our team, join our family!