Managed IT
RoseTech focuses on preventative action and identifies potential issues before they become incidents.
Predict and Reduce Cost
Lower the total cost of ownership (TCO) of IT infrastructure and gain cost predictability
Reduce Risk
We assume and manage your IT security and compliance
Expert Staff
Leverage specialist-level resources for specific technologies
Optimize Resources
Improve the focus of internal IT resources and company leadership
Proactive Support
RoseTech’s technical support team is a group of local and understandable professionals, trained to help you. We aim to restore normal service operation as quickly as possible, while providing cause analysis of issues.
We have the capability to provide remote or on-site support, 24 hours a day, for your computer, mobile devices, and other user hardware.
We pride ourselves on attention to detail, and spare no expense documenting and tracking our proactive efforts. RoseTech’s stable infrastructure enables visibility to our partners’ hardware and software. With this, we’re able to identify issues before they occur.
We keep detailed records of every support case, system change, monitoring log, etc. to ensure your infrastructure is well maintained. Want to view all of our documentation, anytime? No problem, we’ll provide access to our partner-specific portal, where you can track open tickets and view the health of systems.
RoseDefender, our comprehensive endpoint security software is based on Comodo’s award winning threat protection suite. This industry leading tool ensures corporate data is never at risk. Our threat prevention suite goes beyond the limitations of an antivirus tool; our solution uses machine learning to prevent threats based on their behavior, rather than their identity.
Static and Dynamic Analysis
Most antivirus software battle threats they know, not new ones they’ve never encountered. has a better approach. RoseDefender is based on the concept of prevention, not detection. Our software features groundbreaking technology that efficiently closes this window by treating unknown files seeking access to your PC’s critical resources as potentially harmful.
Behavioral Analysis
Identify unknown software applications, quickly moving them to a verdict of known good or known bad with Comodo’s local, and cloud-based Specialized Threat Analysis and Protection (STAP) engine.
Automatic Containment
RoseDefender automatically forces identified threats to run in isolation in a virtual environment, never risking corporate data. Once contained, the cloud engine identifies the behavior, records the results, and uses the intelligence to prevent future attacks. This is done on a large scale, with a database of identified threats shared across millions of users.
We didn’t develop your business applications, but we can support them. Our team has years of experience helping partners best use their software.
- Electronic Medical Records (EMR)
- Accounting
- Productivity & Business Intelligence
- Reporting
- Communication
- Statistical Analysis
- Computer-Aided Drafting (CAD)
- Custom Applications
Systems
Our centralized approach combines customizable dashboard views, notifications, alarms, and performance data for service responders. Capabilities such as capacity monitoring, resource trending, comprehensive reporting, and automated resolution based on system analytics allows us to resolve problems before you even reach out to us. Proactive monitoring enables comprehensive intelligence for measurably enhanced performance.
Want to view all of your system data, anytime? No problem, we’ll provide access to our partner-specific portal, where you view our dynamic performance dashboard 24/7.
Databases can be complicated. Fortunately, RoseTech has years of experience supporting relational, NoSQL, and object-oriented databases.
- Microsoft SQL Server
- MySQL
- Oracle
- Microsoft Access
- PostgreSQL
- MongoDB
- MariaDB
It is important that business systems remain up-to-date with regular software patches, to avoid security vulnerabilities and obsolescence. Additionally, your environment must remain free of business interruptions and IT infrastructure malfunctions that can arise when patches are applied.
RoseTech can handle this process for your business, we use comprehensive patch management software which provides a dashboard view of stable patches, and systems where installation is appropriate. This ensures that patches are delivered where needed, with no disruption to business activity.
Our team of technical experts stands beside you to assist with configuration, maintenance, and normal operation of your back-end Windows, Linux, or MacOS computing. Below, are several projects that our team can conduct to optimize your return on technology investment, to learn about the additional possibilities, let’s talk.
Virtualization
Many organizations must deploy multiple physical servers, operating at a fraction of their capacity, to handle high computing and data delivery requirements. This generally leads to inefficiencies and excessive operating costs.
With virtualization, we can simulate hardware functionality to create virtual computer systems. On which, we run multiple operating systems, applications, databases, etc. on a single server. Benefits include improved manageability, hardware utilization, implementation cost.
Backup & High Availability
We achieve comprehensive data protection for all workloads; virtual, physical and cloud-based. Our data protection suite includes flexible and reliable backup, rapid automated recovery, and replication of all applications and data to prevent downtime in the event of needed recovery.
Domain Environments
Domain controlled computing environments are the standard for business-class networks. They provide their users and administrators additional control, security, and functionality.
Our engineers can easily implement these technologies, or optimize existing environments with changes to group policy, DNS, and single sign-on across many existing applications.
Print Management
Extending access to your organization’s resources is necessary to increase productivity. Our team can easily make new or existing print resources available to your employees, regardless of their location within the workplace.
Our intelligent monitoring system allows us to monitor system services, web pages, event logs, running processes, and much more. We can react to abnormalities proactively, preventing outages or performance issues.
With the most important system services managed, such as databases, internal web resources, and custom applications, we ensure your technology operations are stable and secure.
Strategic Planning
Our customers are assigned a Partner Success Advocate who helps you get the most out of your Managed Service programs each and every day. By understanding your business processes, employee resources and existing technologies, your PSA provides proactive communication, project leadership, and guidance.
Cloud computing has existed since the beginning of the internet, but only in recent years has it become a common term. Anyone who has touched a computer, tablet or smartphone over the last decade is regularly using cloud services.
- Secure and affordable
- Provides customization based on your business needs
- Improves efficiency
- Eliminates the risk of data loss
- Offers immediate upgrades and latest available technologies
- Globally accessible
Visibility to your assets is important. Fortunately, RoseTech employs a dynamic discovery platform which catalogues relevant system information and presents it via your client portal.
What you don’t know can definitely hurt your business. RoseTech can analyze your current state IT environment by identifying and documenting overall risks and resource capabilities.
We offer a comprehensive plan: assess your current operations, design a solution to remediate risk, and plan the steps to resolve it.
We deliver a detailed risk matrix, capability assessment, and a high-level, visual plan that communicates the organization’s technology strategy.
We are the preferred technology partner of East Texas
Regardless of your size, our Managed IT solutions are designed for you!